What does ?phone support? imply in the arena of web hosting?
In case you've ever had a cloud hosting account in the past or you've dealt with any other type of online service, you are probably aware from your personal experience that for certain things it is better to talk to a live person over the phone instead of exchange support tickets or e-mail messages. If you'd like to learn more about a specific service before you purchase it or in case something small-scale has to be done, for instance, it is really far easier and quicker to get it done live. When you're able to get hold of representatives over the phone, it's also very likely that you are working with a real hosting provider, not a reseller. The type of support that you can get on the phone differs between different providers - from very general matters to dedicated technical support. Generally the majority of providers supply pre-sales assistance and 1st level telephone support, while more complex technical matters are managed via email and tickets.
Phone Support in Cloud Hosting
Our cloud hosting
packages offer telephone support 14 hours per day even on public holidays, which means that if you don't have an account yet, you are able to call and find out more about our solutions or whether we'll meet the system requirements for your websites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so that you're able to call the phone number which is nearer to you. If you're a current customer, we will help you timely with any general and billing issues and with various tech matters so as to save you time and efforts - we acknowledge the fact that sometimes it is more convenient to consult with a live person to get things done right away. Of course, some situations simply cannot be taken care of on the phone, so in such a case you can take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server
packages that we provide feature real-time phone support for fourteen hours a day. If you are unsure which plan is appropriate for your sites, you would like to find out more about a package's features or you're looking for any other type of info about our services, you will be able to call any of the local telephone numbers that we have in the United States, the United Kingdom and Australia and our customer support representatives will help you. In case you currently own an account, you are able to get in touch with us about sales and general issues, although we're often able to help with a number of technical issues as well. For entirely tech problems you will need to employ our integrated ticketing system where the communication between you and our technical support team will be in 1 place, which is the better option when the trouble needs longer time to be resolved or it has to be escalated to our system administrators.