If you ever encounter a problem with your site and are unable to resolve it on your own, ask the respective web hosting provider’s help desk support staff to help you get the website back online. A fast resolution would be the perfect scenario, but lots of hosting companies answer within 24 hours and even more, especially if you’re doing business with a hosting reseller. Even if the problem can be sorted out easily, your site may not function correctly or may not be available at all for a lengthy span of time, so you may lose potential customers because it’s very unlikely that anyone would enthusiastically go back to a website that is faulty. With that being said, you have to make certain not only that you can get in touch with your web hosting company, but also that they can answer and assist you in a timely fashion. If a web app update does not go as planned or if you erase something incidentally, for example, the site should be restored promptly so as to avoid prolonged downtime.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can just forget about waiting for hours and hours on end, or even one whole day, to get an answer to a technical support ticket or an email. No matter when you contact us, we will help you out within less than sixty minutes with any sales and technical queries that you might have. As a matter of fact, our real reaction time hardly ever surpasses 20-30 minutes. Since we’re working 24 hours a day, 7 days a week, you’ll always obtain help in a well-timed manner and we realize exactly how essential this is in the online age. Soon after you contact us, we’ll respond to your questions. If you stumble upon any technical challenge, we’ll handle it on your behalf, or we’ll give you all the necessary information in case there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we realize exactly how crucial it is to obtain quick help, we guarantee that you will never have to wait around for more than one hour to receive a response to any support ticket that you open from your semi-dedicated server Control Panel. As it is, you’ll rarely need to wait around for more than twenty to thirty minutes and this is valid for any question no matter what its nature is – general, billing or technical. What’s more, our client and technical support team will be at your service 7 days a week, which suggests that even in case you submit a ticket during official holidays, you’ll invariably get an immediate reply, which will contain the answer to an inquiry, the solution to a predicament or the info required to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you will never have to waste a whole day awaiting a response like you would with other web hosting providers.