A live chat is a real-time way of communication between a hosting provider's support crew and its clients. It is an efficient way to get some information about the web hosting services or get some problem resolved because you're speaking with a live representative. The advantages of using a real-time chat service instead of calling or opening a ticket are the reduced chance of mistakes at the time you exchange info like usernames or domain names, the quicker response time as the communication is real-time plus the fact that you do not have to stay on the chat constantly - you're able to do another thing while the representative investigates the issue involved. Furthermore, you can be a part of a live chat room from any kind of computer that is connected to the web, avoiding the telephone charges that you will have to pay in case you're calling to a different country.
Live Chat Support in Cloud Hosting
In addition to the phone and ticket support, our company provides live chat support as well. You'll be able to contact us every single day, which includes weekends and holidays, and we can give you more details about the cloud hosting plans that we offer if you are not a customer yet, or about common and billing questions in case you already have an account. Although for strictly tech matters you'll have to open a trouble ticket to our technical assistance team, because such issues will need more time to be taken care of, you may still get in touch with us through our live chat for some technical information. To give you an example, we're able to assist you to set up an e-mail address in your email client or troubleshoot various problems, saving you time and effort. Even when our telephone lines are already off for the day, you can talk to a live person.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is online every day, even on weekends and holidays. It's the perfect way to find out more about our semi-dedicated hosting plans if you don't have an account yet or to have a problem resolved in case you are a customer and our support representatives will help you live regardless of the time of the day you join our chat. If you wonder which plan is more suitable for your websites, if you need advice whether you need a specific upgrade and how to order it or in case you experience troubles setting up an email account on your machine, you will be able to contact us and we will give you the needed details in a timely manner. The live chat is available even after our phone lines go off for the day, therefore if you have an account here, you can rest assured that you'll always receive instant assistance with any question or issue that shows up.