In case you have purchased a hosting package and you have certain enquiries connected with a specific feature/function, or in case you’ve chanced upon a certain predicament and you need assistance, you should be able to contact the respective customer service staff. All hosting companies use a ticketing system regardless of whether they offer other means of contacting them along with it or not, due to the fact that the best way to tackle a problem most often is to submit a ticket. This method of correspondence makes the replies exchanged by both sides easy to follow and permits the client care team representatives to escalate the case in the event that, for example, a system administrator needs to get involved. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you must have at least two different accounts to get in touch with the customer support staff and to actually manage the hosting space. Incessantly signing in and out of different accounts can often be a bore, not to mention the fact that it takes quite a lot of time for the majority of hosting companies to process ticket requests.
Integrated Ticketing System in Cloud Hosting
Our cloud hosting plans
come with an integrated trouble ticket system, which is included in our in-house developed Hepsia Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything connected with the hosting service itself in the very same location – invoices, web files, emails, trouble tickets, etc., eliminating the necessity to sign in and out of different admin interfaces. In case you have any technical or pre-sales questions or any difficulties, you can post a ticket with a couple of clicks without signing out of your hosting Control Panel. During the process, you can pick a category and our system will present you with a variety of informational articles, which will provide you with additional information and which may help you solve any given issue before you actually send a ticket. We guarantee a response time of maximum 1 hour, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is integrated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated hosting plans
, which goes to say that you won’t need an additional support platform to touch base with our help desk support staff – you can do that on the spot as soon as you experience a predicament. Posting a new ticket takes a few mouse clicks and finding an older one is just as easy. Using our smart search filter, you can swiftly find any ticket that you have submitted in the past. You can post a ticket at any moment in time since our customer care team members are working day and night and reply within the hour, although it seldom takes that much to obtain a response. With Hepsia, you’ll have everything in one single place and you can forget about needing to go through two or more platforms to resolve a simple problem.