The accessibility to the customer and technical support that a cloud hosting company provides will tell you a lot about the services which they provide as well. When you're allowed to use just email messages and tickets, you have most likely found some reseller and not the actual hosting provider. When this is the case, you may have to wait for a couple of days to get a problem resolved as the reseller may not be checking their communication regularly or they may need to get in touch with the true web hosting company for further help. If the provider offers different options for communication with quick response time that are available at any moment, they are almost certainly the top provider, not just a reseller. So you'll benefit from well-timed assistance and top-notch support because they'll have instant access to the servers where your account will be created. Regardless of the trouble - sales or technical, it is generally much better to have the option to contact your hosting company right away using your favourite method of communication.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance promptly, that's why our cloud hosting
services feature 24/7 technical support plus various options for contact. If you don't have an account yet, you can easily give us a call or come on our live chat and talk to a live representative, so as to learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up buying a service that you can't use effectively. If you already have an account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it needs additional analysis. Unlike the majority of suppliers on the market, we reply to all of the tickets within the hour, so you will not have to wait for an entire day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you pick, you'll be able to take full advantage of our 24/7 technical support services even on public holidays. All of your websites will be available constantly and so will we. With various connection options, you will be able to select the most convenient approach to get in touch with us and inquire about our services if you do not have an account yet, or ask for assistance in case you are already among our customers. You're able to phone us, have a chat with a live agent, send an email or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature a one-hour reply time warranty, although it hardly ever takes over 20 minutes to receive assistance irrespective of the complexity of the trouble. With our customer and tech support services, we'll be available for you whenever you need us, not a couple of days later.
24/7 Customer Support in VPS Servers
If you get a VPS server
through our company, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local phone numbers in the U.S.A., the United Kingdom and Australia along with a live chat service. When you are an existing customer and you require assistance with some technical issue which requires more time to analyze or resolve, you will be able to open a ticket through your billing account or you'll be able to send an e-mail and we'll take care of the trouble and send you a response within one hour. The answer time is guaranteed 24/7, including holidays and weekends, yet for most problems it takes no more than 30 mins to receive support. The support service covers the VPS plus all of the pre-installed software it comes with, so in case you'd like to have help with third-party software, you can check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
All the dedicated server
plans that we supply come with 24/7 support through numerous means of communication and with a one-hour max answer time guarantee. In case you want to find out more about the packages or you have any kind of general or billing questions, you can phone one of the local numbers we have worldwide or you can use our live chat service and speak to a live agent. For solely tech matters which require assistance from a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an email message, because these channels are more appropriate to keep track of a certain problem. The response time for them rarely is more than half an hour, so you can forget about waiting for a whole day to get help. The support service is available for any server-related issues, including the pre-installed software. If you'd like to receive help with third-party applications, you can consider ordering the Managed Services upgrade that we offer for all the plans.