Technical Support Channels
A 1–Hour Response Time Guarantee
Each help request you submit to us will be replied to within maximum 60 min. In case your support ticket or email calls for further assistance from a system administrator, we’ll without delay forward it and leave a note to let you know that your matter is being examined. If you take advantage of our Optional Admin Services package, any of the server administration services included there will be carried out at a time that suits you.
A First–Class Help Desk Service
- We will be at your disposal 24–7–365 to reply to any inquiries that you may have pertaining to our Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. In case you also require support with server management tasks, you can take a glimpse at our Optional Admin Services package, which includes backup disk space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services.
A User–Friendly Help Section
We have provided the Control Panel with an elaborate knowledgebase, which includes in–depth explanations of its features and functions. Besides, we have prepared in–depth video tutorials that will further explain to you how to perform a particular action or troubleshoot a commonly experienced issue. The how–to articles and the video tutorials are readily reachable from each section of the Control Panel via the Help and Videos buttons in the top right corner.