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Australian Sports Camps™

Privacy Policy

Privacy Policy

Your privacy is very important to Australian Sports Camps Pty. Ltd. Accordingly, ASC has established this Privacy Policy to provide transparency and clarity in its dealings with its customers and partners. For those reasons, please read the following details carefully and get in contact with us if you have any questions.

Australian Sports Camps Pty Ltd

Application & Commitment

This Privacy Policy applies to all users of our (ASC) services, the Australian Sports Camps website: www.australiansportscamps.com.au and information collected via the website, phone and e-mail.

Australian Sports Camps’ commitment to best practice in all areas of its activities extends to respecting and safeguarding the personal information of our clients and partners. Our privacy policy adheres to the National Privacy Principles of the Commonwealth Privacy Act 1988 (Privacy Act).

How to Contact us Regarding Privacy Matters

If you have any questions regarding our privacy policy, you can contact us at admin@australiansportscamps.com.au or by mail at Australian Sports Camps, 1 / 21 Business Park Drive, Notting Hill, VIC 3168.

Purpose of Information Collection

All information collected by ASC is solely for the purpose of providing better services to you, whilst adhering to the principles of the Privacy Act.

Apart from any notified specific intention at the time we are retrieving your personal information, ASC will use your data for any of the following reasons:

Offering our services to valued customers.
Communicating any changes to program / venue information.
For use in camp operations e.g. allocating kids to groups, stored in the ASC Customer Relationship Management System (CRM).
For ASC’s promotional activities – SMS & E-mail notification of website open for bookings, our Early Bird Offer (EBO), other special offers, including Flash Sales.
Replying to your queries and posts on our website and Social Media channels.
Any other legitimate activity of ASC, with your prior permission, or any other activity within the jurisdiction of the Privacy Act of 1988.

For ASC to provide the best possible service, we may need, or ask, to obtain personal information from you that is necessary for the delivery of services to you. Also, all correspondence, regarding sales and support, may be collected and stored, including email and mobile phone details.

Any information obtained by ASC is collected via communications with you. This could be via email, mail, telephone, mobile telephone, or directly via our website. When you provide us with necessary or voluntary personal information to complete a transaction, verify your credit card, place a booking or arrange for a store credit or return of purchase, we imply that you consent to our collecting of personal information to use for such specific purpose.

Should ASC ask for your personal information, directly from you, for a secondary reason, such as email subscription, email marketing, SMS marketing, and marketing, we will ask you directly, or provide you the opportunity to decline.

Should you wish to unsubscribe from such services, you can do so by contacting us on 1300 914 368, clicking ‘unsubscribe’ at the bottom of all email communications, or replying, ‘STOP’ to any SMS messages.

Information Collection Sources

As mentioned, we collect information directly from you. For example, when you register for a Sports Camp or buy other products. We also collect information if you ask a question via our website, social media channels, phone call or email.

We also collect information passively from you. Your computer may pass “cookies”, which are text files stored on your computer, to the website which allows us to customise your experience on the website. The purpose for collecting personal information, is to provide you with the best service experience possible as you use the website. However, if you do not provide us with certain information, you may not be able to enjoy the full functionality of the website.

The ASC website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help analyse site usage. The information generated by the cookie, about your use of this website (including your IP address), is stored by Google. Google’s privacy policy can be found here: https://www.google.com/policies/privacy/. Most web browsers allow you to block all cookies, whilst some allow you to block only third-party cookies. Please check your browser settings and help documentation for more information. Also, please note that blocking all cookies will affect the usability of this website.

In addition, the ASC website also uses the User ID feature of Google Analytics when you sign in to your online account to connect multiple devices, sessions, and engagement data to the same users. This allows us to get a more accurate user count in our reports, and to deliver better services to you. The anonymous user id sent to Google is the same numeric string as the login id of your online account. No personally identifiable information is sent to Google. If you would like to opt-out of this feature, please contact us.

In addition, we may use Google AdWords, Facebook or third-party cookies to advertise online through AdWords or third-party vendors to previous visitors to this website. For example, we might use the remarketing or similar audiences feature in Google AdWords to display ads on sites across the Internet to people who viewed certain pages, or who completed a certain action such as making a booking through the website. This type of advertising allows us to reach people who previously visited our site, and to match the right people with the right message. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings. If you are a Facebook user and don’t want Facebook to use information based on your activity on websites or apps outside of Facebook for the purpose of showing you ads, you can opt out in your Facebook account settings. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Links

Links on Australian Sports Camps website to external sites are not covered by our Privacy Policy, and only covers the domain of www.australiansportscamps.com.au.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of service. Additionally, to the foregoing, any disputes arising under this Policy shall be governed by Australian Law.

Storage of Collected Information

Security of your personal information is important to us. All information Australian Sports Camps (ASC) holds is protected in a secure environment. Computer database information is protected by firewalls and requires password access. When entering sensitive information on our website (such as credit card details), we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

Australian Sports Camps uses Stripe Payment Gateway for all online transactions. Stripe processes online credit card transactions for millions of companies in over 120 countries to start, run and scale their businesses, including Australian merchants, providing a safe and secure means of collecting Internet payments. All transactions completed on ASC’s website using the Stripe Payment Gateway are secure.

Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by ASC or outside parties.
All transactions are performed under 128 Bit SSL Certificate.
All transactions are encrypted for storage within Stripe’s bank-grade data centre, providing further protection.
Stripe will not touch your funds; all monies are directly transferred from your credit card to the merchant account held by ASC.

Should you have any queries regarding credit card security on our website, you can email us at admin@australiansportscamps.com.au.

Legal Disclosure

Australian Sports Camps (ASC) reserves the right to disclose your personally identifiable information, as required by law, and when we believe disclosure is necessary to protects our rights and/or comply with a judicial proceeding, court order or legal process served on our website.

Orders

If you purchase a camp, membership or service with us, we may request certain personally identifiable information from you. You may be required to provide contact information, including name, Email and postal address. Financial information (such as credit/debit card number, expiration date and security number) may also be requested.

Such information is used for billing purposes and to complete your orders with us. If you have trouble processing an order, we will use this information to contact you.

Communications

Australian Sports Camps uses personally identifiable information for communications including emails, mobile phone numbers, and account information. Information may be used for other purposes including promotional emails and SMS’s. If at any stage you wish to be removed from any mailing / phone lists, you can contact us at admin@australiansportscamps.com.au.

Also, you will be notified when your personal information is collected by any third party that is not our agent/service provider. So, you can make an informed choice as to whether to share your information to that party.

Third Parties

Australian Sports Camps may, at its discretion, use other third parties to provide essential services on our website, or for our business processes. Your details may be shared as necessary for the third party to provide that service. Such third parties, however, are prohibited from using your personally identifiable information for any other purposes.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to information we are required to provide them for your purchase-related transactions. For these providers, please read their own privacy policies, regarding your personally identifiable information, so you can understand how your personal information shall be managed by these providers.

Certain providers may be located, or have facilities, in different jurisdictions than either you or us. Should you choose to proceed with a transaction on our website that requires a third-party service provider, information may become subject to the laws of the jurisdiction(s) where the service-provider or facilities are located.

Once you leave our website, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions. ASC does not share any information with third parties for unknown or unrelated uses.

Accuracy of Information

Australian Sports Camps takes all steps to ensure the information it retains is accurate and up to date. If any information is incorrect, please contact us immediately and we will promptly correct it.

Usually you may receive promotional material directly from ASC. If you no longer wish to receive promotional material or management of your personal information with us, you can unsubscribe at any time by emailing admin@australiansportscamps.com.au.

Changes to Privacy Policy

Should our privacy policy be updated or changed, we will post the changes to this privacy statement, on the ASC homepage, and other places deemed appropriate so you are aware or what information is collected, how it is collected, the purpose and under what circumstances, if any, we disclose it. We reserve the right to alter this privacy statement at any time, so please review this frequently.

Access and correction

National Privacy Principle 6 of the Australian Privacy Act allows you to get access to, and to correct any personal information that is held about you in certain circumstances. If you would like to obtain such access, please contact us.

Yes, grouping can be arranged to suit age, ability, and friends. When booking on-line, just let us know their names in the 'friends attending' section. And, don’t worry if there are no friends attending — new friends will be made at camp!

Similarly, you can request for siblings to be grouped together, as long as the difference in age and ability is not too great.

Parents are welcome to stay and watch. However, there is no need to stay as all children will be supervised by camp staff for the duration of the program.

Yes, all required ASC staff have a current Working with Children Check.

Yes, we provide great coaching for all ability levels — So, we can correctly group your child as a beginner, moderate, or advanced player, simply make the appropriate selection during the online booking process. There's also a booking notes section to include further details regarding your child's playing experience.

Our camps and programs are not generally suitable for children with significant physical or intellectual disabilities. Although our Chief of Staff and Coaching Director’s are traditionally school teachers or local head coaches who have the neccesary training, we’re not able to provide the one-to-one care that some children with disabilities may need. Nevertheless, we understand that every circumstance is different and we welcome a call about your child’s individual needs.

We welcome participants from all backgrounds and parts of the world. We value diversity and do not tolerate any discriminatory practices.

We also seek appropriate staff from diverse cultural backgrounds.

Please see an example of how an ASC camp day is structured:

Sample day session:

9:00 — Structured Warm-up
9:10 — Defensive Skills Session
10:00 — Drinks Break
10:10 – Midfield skills session
11:00 — Specialist Player Coaching Session
11:50 — Lunch
12:30 — Fitness Testing
1:10 — Attacking Skills Session
2:00 — Drinks Break
2:10 — Video Record and Analysis Session
2:55 — Structured Warm Down

There are 7-13 participants (maximum 14) per group, depending on the sport and appropriate age considerations.

Please see our pricing page here for the cost of our three day programs, and applicable offers.

No, you may only use one offer per booking, whichever is greater. So, offers cannot be used in conjunction with one another e.g. a Group Offer with a Club Offer code. Also, Group offers are not applicable during Early Bird Periods.

We cannot take one day bookings for ASC camps, as it's too disruptive to the program and to the other participants.

However, if your child has a pre existing commitment, we can arrange a two day booking. Pricing during Early Bird and Flash Sales is $200, and $223 at all other times. Please call the office on 1300 914 368 or email admin@australiansportscamps.com.au for further information.

Also, check out our Partner Program (e.g. Community Sports Camps), as several Partner Program's offer one and two-day options.

Yes, parents should not prepare lunches that contain any nuts or nut products. ASC has a nut free policy for participants at all camps and programs. Please view our ASC Child Safety & Risk Management Anaphylaxis Policy here.

Afterpay is available during checkout for those who wish to pay in installments.

Yes, just like school, please bring your own lunch and snacks in a clearly named lunch box or bag (lunch shouldn't consist of any nuts or nut products).

ASC will provide water, cordial, and top-up snacks throughout the day. So, please bring your own drink bottle too.

Coaching and care from 9am to 3pm each day. Drop-off, from 8.45am daily.

Comfortable sports clothing and footwear is appropriate at all our programs. Cricket whites do not need to be worn at cricket camps. Also, specific programs may require footwear such as football boots, which will be communicated via the confirmation email sent after your booking.

Please see our Camp Pricing here for an overview of the offers available to families, and school and club groups. In addition, current offers will be displayed on our website.

Lunch involves a short break to eat, then talks and activities — all supervised by camp staff.

ASC provides equipment for participants who may not have their own. However, we encourage children to bring their own gear too, as it's great to practice with your own stuff.

Mouth guards aren't required, but If you own one, please bring it along too.

Don't worry, when you book, we send a detailed confirmation letter, which includes a reminder of 'what to bring'.

Once your booking is processed, you will be emailed a payment receipt and a confirmation letter with full details on the camp. Confirmation information can also be accessed via your account.

For sickness and injury, we issue 'Camp Credits', a credit amount for the equivalent days missed, provided at the conclusion of the program. 'Camp Credits' never expire and are fully transferable between sports, family and friends. Please contact the office on 1300 914 368 if your child will be missing unwell or won’t be continuing due to injury. Please note once the camp has commenced we cannot offer refunds.

A camp will never be cancelled due to extreme weather. Drop off and pick up times will remain unchanged.

However, during episodes of extreme weather, we modify the program to make the best appropriate use of the venue’s facilities (undercover or indoor areas). This could involve talks from guest stars, coaches, modified intensity sessions and other games and activities.

ASC provides high quality sports coaching programs for kids in an open, welcoming and safe environment where we foster positive and supportive learning and skill development. ASC is committed to the safety and wellbeing of all children and young people and they will be treated with respect and understanding at all times. We seek advice and guidance from young people, parents and colleagues so these standards are maintained. Everyone participating in Australian Sports Camps’ programs (including staff, partners, volunteers, students, children, parents and visitors) must keep to our strict code of behaviour, so that we can continually strive to provide a safe and supportive environment for all.
Please see ASC’s Child Safety and Risk Management Policy 2022 for further information.
Pleae view our Anaphylaxis policies and procedures here. ASC Child Safety & Risk Management Policy Anaphylaxis – Website Sept 2023

Based on information from various sources, including the Department of Health & Human Services, Australian Sports Camps believes the risks of contracting the Covid-19 virus at camp to be negligible.

However, in accordance with the national public health guidelines, we encourage a number of initiatives to ensure the safety of all participants and staff during camp. Including, re-enforcing proper personal hygiene and hand washing hands technique and / or use of hand sanitizer.

For further information please see our ASC Camp Infection Control Policy here.

ASC is committed to the safety and wellbeing of all participants and everyone will be treated with respect and understanding at all times. In addition to the policies relating to staff behaviour and child safety here, the following behaviour amongst camp attendees will also be expected and monitored:

Being respectful to all fellow participants, treating them as they would like to be treated;

Not seeking to harm, humiliate, intimidate, undermine or coerce other participants.

Refraining from swearing, hurtful language and aggressive behaviour.

Avoiding any behaviour (verbal or non-verbal) that has a sexual element, that is unwelcome, offensive, intimidating or humiliating to the other person. This includes, unwelcome physical contact, sexual comments or jokes and propositions.

Maintaining age-appropriate relationships with other participants e.g. older children not ‘befriending’ younger participants.

Being respectful towards all staff and leaders by listening to and following all instructions.

Refraining from swearing and aggressive behaviour.

Being respectful towards other’s personal property and the camp facilities.

If a child does not meet these standards or otherwise demonstrates inappropriate behaviour, Australian Sports Camps will notify parents accordingly, and where appropriate, provide suitable warnings. To ensure the safety and well-being of all participants, ASC maintains the right to instigate disciplinary action. This will depend on the severity of the case and may involve an apology or suspension from participating in camps, including physical removal where appropriate or another form of action.

Australian Sports Camps promotes and adheres to the SunSmart Recommendations of the Cancer Council. Sun screen is provided by staff at the programs and children are encouraged to apply across the day. However, as an added precaution, we require all parents to apply sunscreen to their children in the morning before the camp begins.

If your child is unable to attend, a full credit to a future camp is provided, as long as we are notified of the cancellation. Please contact the office as soon as possible if your child is unable to attend their camp.

Please note, that once the camp has commenced, we are unable to offer refunds.

Also, if a camp cannot run due to circumstances outside our control, the following process applies:

ASC will transfer your child, free of charge to any program of your choice, or provide a full 'Camp Credit' for future use.

Please note that ASC 'Camp Credits' never expire and can be used at any future programs Australia-wide. In addition, credits can be transferred to siblings, friends and family at full redemption value.

Please contact Australian Sports Camps on 1300 914 368 for any further queries.

Australian Sports Camps have qualified First Aid officers at every camp.

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